Why do I go through the questionnaire first?

In order to assess the seriousness and urgency of your request for help, you must first go through the questionnaire. You will then be advised whether or not to call. If you call, the assistant will ask you a number of questions about your medical complaints so that she can determine what help you need. After that, the assistant can schedule an appointment with the GP on duty or a visit if necessary. As a result, no one has to wait unnecessarily long.