{"id":11030,"date":"2023-09-01T10:40:05","date_gmt":"2023-09-01T08:40:05","guid":{"rendered":"https:\/\/huisartsenspoedpostzeeland.nl\/?page_id=11030"},"modified":"2026-01-20T14:41:48","modified_gmt":"2026-01-20T13:41:48","slug":"mindd-privacy","status":"publish","type":"page","link":"https:\/\/huisartsenspoedpostzeeland.nl\/en\/mindd-privacy\/","title":{"rendered":"MINDD privacy"},"content":{"rendered":"\n\n\n

Addendum: The self-triage service “Do I have to go to the doctor?”<\/strong><\/p>\n\n\n\n

Our website uses the self-triage service “Do I need to go to the doctor?” (hereinafter referred to as: the App), developed by MINDD B.V. in Apeldoorn. The App helps users determine whether contact with a doctor or general practitioner is necessary. Because personal data is processed in this process, we would like to inform you about how your data will be handled.<\/p>\n\n\n\n

Data controller and joint processing<\/strong><\/p>\n\n\n\n

The App is technically and content-wise managed by MINDD B.V.<\/p>\n\n\n\n

Both MINDD B.V. and [naam klant\/organisatie]<\/span> process personal data entered via the App:<\/p>\n\n\n\n

      \u00b7 MINDD B.V. processes the data for the operation, security, analysis and improvement of the App.<\/p>\n\n\n\n

       \u00b7[Naam klant\/organisatie]<\/span> receives the results of the triage for the follow-up of the user’s care needs.<\/p>\n\n\n\n

In this context, both parties are joint controllers within the meaning of the General Data Protection Regulation (GDPR).<\/p>\n\n\n\n

MINDD B.V. and [naam klant]<\/span> have made written agreements about this in a cooperation agreement in which the responsibilities for security, retention periods and rights of data subjects are laid down.<\/p>\n\n\n\n

What data is processed<\/strong><\/p>\n\n\n\n

When using the App, you enter personal data about yourself or about someone else. The App uses a unique session code (UID) so that not all data can be traced back to an individual.<\/p>\n\n\n\n

The following data is processed via the App and is visible to both MINDD B.V. and [naam klant]<\/span>:<\/p>\n\n\n\n

      \u00b7 Gender<\/p>\n\n\n\n

      \u00b7 Date of birth<\/p>\n\n\n\n

      \u00b7 Answers entered during triage<\/p>\n\n\n\n

      \u00b7 The outcome of the triage (urgency)<\/p>\n\n\n\n

In addition:<\/p>\n\n\n\n

      \u00b7 When you make a callback request, additional data will be processed: name, telephone number, address, GP, possibly a photo and the description of your complaint.<\/p>\n\n\n\n

      \u00b7 These callback requests are only visible to [naam klant]<\/span> (the affiliated GP post or healthcare organization) and are automatically deleted after 72 hours.<\/p>\n\n\n\n

      \u00b7 MINDD B.V. does not have access to the content of callback requests, but can technically check whether the transmission has been correct.<\/p>\n\n\n\n

Purposes of the processing<\/strong><\/p>\n\n\n\n

The personal data is processed for the following purposes:<\/p>\n\n\n\n

      \u00b7 Carrying out the triage and giving appropriate advice.<\/p>\n\n\n\n

      \u00b7 Forwarding triage results to the affiliated healthcare organization for follow-up.<\/p>\n\n\n\n

      \u00b7 To improve and analyze the quality, security and performance of the App.<\/p>\n\n\n\n

      \u00b7 Scientific research into the use and effectiveness of the App.<\/p>\n\n\n\n

The data will not be used for marketing purposes and will not be shared with third parties outside the context of the care or research as described below.<\/p>\n\n\n\n

Scientific research<\/strong><\/p>\n\n\n\n

MINDD B.V. conducts scientific research into the operation of the App in collaboration with GP surgeries and universities. Triage data is used for this purpose in anonymised form, whereby individuals cannot be traced. The research partners therefore do not receive any personal data that can be traced back to a user.<\/p>\n\n\n\n

Data security<\/strong><\/p>\n\n\n\n

The App only uses secure (HTTPS) connections. Both MINDD B.V. and [naam klant]<\/span> have taken appropriate technical and organizational measures to protect personal data against loss or unauthorized access.<\/p>\n\n\n\n

All data is stored within the European Economic Area (EEA).<\/p>\n\n\n\n

Retention periods<\/strong><\/p>\n\n\n\n