Frequently Asked Questions
No. Our GP emergency stations are located in Goes (De Bevelanden), Middelburg (Walcheren) and Zierikzee (Schouwen-Duiveland). The GP emergency post in Zeeuws-Vlaanderen has its own website: huisartsenpostzvl.nl
First, go through the questions (Should I go to the doctor?)
. You can’t just drop by the GP emergency room. The GP emergency station is only intended for complaints that cannot wait until the next working day. First, go through some questions on this website to assess whether you need to get in touch. Then you will get the help you need as quickly as possible. If you are advised to call and you call the number of the GP emergency station De Bevelanden (Goes), Schouwen-Duiveland (Zierikzee) or Walcheren (Middelburg), you will hear a short menu. In the event of a potentially life-threatening situation, choose 1. We will help you with priority.
Information at hand when you call
Do you call the GP emergency station? Then make sure you have the following information at hand:
- your Citizen Service Number (BSN). This is stated on your identity document (passport, identity card or driver’s license) and has 9 digits;
- date of birth, address and telephone number;
- the name of your GP or GP practice.
On the phone, you can also ask about:
- your medical history (insofar as relevant to your request for help);
- any medications you may be taking.
Are you calling for someone else?
If possible, have the patient contact the GP emergency station themselves. Is this not possible? Then provide all the details of the person who needs help. Also, make sure you are near the patient when you call. You can then describe the complaints as well as possible. Sometimes the triage nurse (doctor’s assistant or nurse) also wants to ask the patient some questions themselves.
What can you expect?
When you call, you will get a triage nurse on the phone. A triage nurse has extensive medical knowledge and is specially trained to quickly determine how serious your symptoms are and what is needed. If necessary, this will be done in consultation with the general practitioner who is on duty at the GP emergency station. There are the following options:
- Telephone advice. You will receive an explanation and telephone advice from the triagist, (checked afterwards by the GP). This is also called a triage consultation.
- Consultation. The triage nurse will make an appointment for you at the GP emergency station. There, a general practitioner or nurse specialist/physician assistant will examine you.
- Telephone consultation. The GP or nurse specialist/physician assistant will call you back. This is also called a digital consultation, via video calling or by telephone.
- Visits. The GP will visit you at home. A visit is only possible if you are unable to come to the out-of-hours GP service for medical reasons.
Recipes
Normally, patients arrange repeat prescriptions with their own GP. Only in urgent cases is it possible for the GP on duty to prescribe a repeat prescription. The doctor will then prescribe as many medicines as necessary until the next consultation hour of your own GP. Please note that the pharmacy charges extra outside office hours.
- For all patients in the Walcheren, De Bevelanden and Schouwen-Duiveland regions.
- Visitors and tourists in Zeeland can also use the GP emergency post. For more information, please visit: https://huisartsenspoedpostzeeland.nl/passantenzorg/
Visitors and tourists in Zeeland can also use the GP emergency post. For more information, please visit: https://huisartsenspoedpostzeeland.nl/en/passers-by-care/
In principle, yes, because the appointment is already scheduled on the phone. However, it is possible that you have to wait because consultations can run late or because very acute requests for help come in between. The doctor’s assistant can usually estimate what the waiting time is.
With bothersome, but non-urgent complaints, such as:
- Long-standing health problems (i.e. non-acute)
- Complaints for which you could not find time to go to your own GP on normal working days
The GP emergency station is intended for all urgent GP problems that really cannot wait until the next working day.
These include:
- Acute, disturbing symptoms
- Sudden, severe pain
- Increasing symptoms in case of serious illness
For other questions, please contact your own GP during office hours.
There are two types of questions that are asked; about your personal data and about your medical data. Your personal data is intended for our administration and the GP on duty. The questions about your health are to estimate how quickly you need help and by whom. The assistant on the phone has been specially trained as a triagist for this purpose. Afterwards, all her advice is reviewed by the GP.
In order to assess the seriousness and urgency of your request for help, you must first go through the questionnaire. You will then be advised whether or not to call. If you call, the assistant will ask you a number of questions about your medical complaints so that she can determine what help you need. After that, the assistant can schedule an appointment with the GP on duty or a visit if necessary. As a result, no one has to wait unnecessarily long.
HAP Walcheren: 088-0228135
HAP De Bevelanden: 088-0228125
HAP Schouwen Duiveland: 088-0228145
If you have spoken to the doctor by telephone, possibly via video call, the ‘Consultation’ rate will be charged. You will sometimes see this on the invoice as a ‘Digital Consultation’. If you have only spoken to the triage nurse, the ‘Triage Consultation’ rate applies. See also ‘How much does a visit to the GP emergency station cost’.
If you are insured in the Netherlands, the costs at the GP medical station will be reimbursed, because this is covered by the basic package. Tourists and patients who cannot prove that they are insured or do not have a European Health Insurance Card (EHIC) must pay directly at the GP post (by card). They can claim the costs from their health insurer.
Our rates in 2024
Determined by the Dutch Healthcare Authority in euros:
- Consultation € 182.18
- Visit € 273,27
- Triage consultation € 35.00
Our rates in 2025
Determined by the Dutch Healthcare Authority in euros:
- Consultation € 208.67
- Visit € 313,00
- Triage consultation € 35.00
Do you have questions about your invoice? Mail to administratie@dehuisartsenconnectie.nl and mention the invoice and debtor number.
Depending on your situation, you will receive a:
- Telephone advice. You will receive an explanation and telephone advice from the triagist, (checked afterwards by the GP). This is also called a triage consultation .
- Consultation. The triage nurse will make an appointment for you at the GP medical station. There, a general practitioner or nurse specialist/physician assistant will examine you.
- Telephone consultation. The general practitioner or nurse specialist/physician assistant will call you back. This is also called a digital consultation , which is done via video calling or by telephone.
- Visitors. The GP will visit you at home. A visit is only possible if you cannot come to the GP post for medical reasons.
Please note: at the GP medical station you can only pay by card!
Yes, you can pay the cost of the visit to the GP emergency station via an ATM.
If you are insured in the Netherlands, the costs will be reimbursed to the GP emergency post, because this is covered by the basic package. Medication and blood tests are covered by the deductible. Tourists and patients who cannot prove that they are insured must pay directly at the GP emergency station. They can claim the costs from their health insurer.
Then probably not all your (insurance) details are correct. Please contact our financial administration as soon as possible to provide the correct information via: administratie@dehuisartsenconnectie.nl
The doctor’s assistant acts under the responsibility of the general practitioner on duty. All her advice is checked and evaluated by the doctor. For each request for help, a registration is made for the medical file of the own GP. Although there was no contact between the patient and the GP during such a telephone consultation, actions were still taken and medical advice was given. A fee (€ 35) will be charged for this.
For medication that you have been given during your visit to the GP emergency station or a visit, you can receive a separate invoice from the pharmacy. In the evening/night/weekend hours, a surcharge is always charged by the pharmacy.
Yes. The next working day, your GP will be informed of the content of your contact with the GP emergency station. This states what advice has been given, or what treatment has been carried out. Medications that have been administered or prescribed are also listed in this message.
If there is a special reason that you do not want your GP to be informed of your contact with the GP emergency station, you must clearly indicate this yourself when you contact the assistant or the doctor of the HAP. This can be detrimental to the follow-up of your request for help.
The GP emergency station can view a summary of the medical file of its own GP via the LSP (national switching point ). This is only possible for patients who have given explicit permission to their own GP. At the GP emergency station, this summary of the GP file is only viewed by patients who are currently asking the GP post for help.
Viewing someone’s medication overview is also only possible at the GP emergency station if explicit permission has been given to the pharmacy or pharmacies they visit.
More information about this can be found on www.volgjezorg.nl Through this site you can also arrange permission and see to whom you have already given permission to share this information.
Yes, that is possible. You have the right to inspect and receive a copy of your medical file within the period of the statutory retention obligation. We usually refer you to your own GP, who will receive a full report of every contact with the GP emergency station. If this causes problems, the patient can submit a request for access via info@dehuisartsenconnectie.nl, in the name of our data protection officer, Mr J. Nijskens. A copy of the patient’s identity document must be sent along with this.
Furthermore, under the law, the patient also has the right to have the file corrected if factual information is incorrect. The patient can also submit a request for the destruction of his file. This request must also be made in writing and must include a copy of the identity document. This request may be refused if there are good reasons for doing so. These are then also shared with the patient.
The Zeeland GP Emergency Post will respond to your request as soon as possible, but within four weeks. For more information about your rights, please see our organization’s Patient Privacy Statement.
Telephone calls are recorded for quality purposes and kept temporarily (up to 2 years).
For quality assurance, this is in your and our interest. These conversations are not part of the patient file. We follow the rules of the Dutch Data Protection Authority (more information can be found on https://www.autoriteitpersoonsgegevens.nl/)
In Goes, there is no pharmacy at the GP emergency station. The assistant will refer you with your prescription to the pharmacy on duty. There is a pharmacy at the GP emergency station in Middelburg and Zierikzee. Each region has its own service pharmacy. In Goes, the service pharmacy is located at a different location than the GP emergency station and the address of the pharmacy is: Stationspark 35, 4462 DZ Goes. See the pharmacies websites for up-to-date information and prices. During evening/night/weekend hours, a surcharge is always charged by the pharmacy.
Normally, patients arrange repeat prescriptions with their own GP. Only in urgent cases is it possible for the GP on duty to prescribe a repeat prescription. The doctor will then prescribe as many medicines as necessary until the next consultation hour of your own GP. Please note that the pharmacy charges extra outside office hours.
We have had posters developed for (the guests of) accommodation that (urgently) need GP care. These posters are available in Dutch, English, German and French.
The posters can be downloaded from the following page: Download Posters
In addition to general practitioners, the GP emergency station also employs doctors who are still in training (AIOS) to become specialists, Physician Assistants (PA), Nurse Specialists (US) and Assistants, each of whom has their own responsibilities.
It may be that a patient who came in later than you is helped earlier, because his care needs are more urgent, or because he is helped by another type of care provider.
We try to help everyone at the GP emergency station as well and as quickly as possible. Sometimes you have to wait a long time despite your appointment. We ask for your understanding. We are an emergency room, where not everything can be planned. If you have any questions about your waiting time, please contact the assistant at the front desk.
We like to treat each other with respect, and expect the same from our visitors and patients. If you feel that you are not being treated respectfully, it is best to discuss this calmly at the GP emergency station. We like peace and quiet at the GP emergency station and do not accept verbal or physical abuse, theft, weapons, drugs, alcohol use or sexual harassment. If you do not respect these house rules, you will first receive a warning. In the event of a repeat offence, we can file a report or deny you access to the GP emergency station.